Shipping policy
WHERE WE SHIP
We ship to addresses across Canada. Flavoured vaping products are banned in Quebec, Nova Scotia, Prince Edward Island and New Brunswick, and flavoured products are not shipped there.
SHIPPING RATES
- Standard shipping: $15.99, or free on orders over $99, duty included.
-
Express shipping: $24.99.
ORDER PROCESSING & SHIPPING TIME
Orders are processed within 1 business day. Orders placed on weekends or statutory holidays are processed the next business day. You'll get an email with tracking information once your order ships.
Estimated Delivery Time By Province*
| Province/Territory | Express Shipping | Standard Shipping |
|---|---|---|
| Ontario | 1-3 business days | 2-4 business days |
| Quebec | 2-4 business days | 3-5 business days |
| Alberta | 2-4 business days | 3-5 business days |
| Saskatchewan | 2-4 business days | 3-5 business days |
| British Columbia | 2-4 business days | 3-6 business days |
| Manitoba | 3-5 business days | 4-6 business days |
| Nova Scotia | 3-5 business days | 4-6 business days |
| New Brunswick | 2-4 business days | 4-6 business days |
| Prince Edward Island | 4-6 business days | 6-8 business days |
| Newfoundland & Labrador | 4-6 business days | 6-8 business days |
| Northwest Territories | 4-6 business days | 6-8 business days |
| Nunavut | 4-6 business days | 6-8 business days |
| Yukon | 3-5 business days | 4-6 business days |
* These are estimated delivery times for each province/territory. Actual delivery may be affected by weather conditions and other factors. We appreciate your patience and understanding.
Quebec, Nova Scotia, New Brunswick and Prince Edward Island: only flavourless products are shipped to these provinces.
The options and prices available for your address are shown at checkout before you pay.
AGE REQUIREMENT
All products we sell contain nicotine. We sell only to customers who are 19 years of age or older (21 or older in Prince Edward Island).
RETURNS AND SHIPPING COSTS
Original shipping charges are not refunded, and return shipping is paid by the customer. See our Return and refund policy for details.
QUESTIONS
Contact us through our Contact page or at support@shopallo.ca.