Frequently Asked Questions

Find answers to common questions about our products, shipping, returns, and more.

Q1: What is Allo Rewards? +

Allo Rewards is our loyalty program where customers earn points on every Allo vape purchase. Points can be redeemed for discounts on future orders, helping you save while enjoying authentic Allo vape products in Canada.

Q2: How do I join the Allo Rewards program? +

Joining is simple. Sign up or log in to your account on our website, and you’ll start earning points immediately on eligible Allo vape purchases.

Q3: How can I earn points with Allo Rewards? +

Earn points every time you make an Allo vape purchase, including devices, pods, and accessories. Points are credited automatically with each completed order.

Q4: How do I redeem Allo Rewards points? +

Points can be redeemed for discounts on your next Allo vape order. Simply select the number of points you want to use during checkout to reduce your total cost.

Q5: Are there restrictions on redeeming points? +

Allo Rewards points can only be redeemed on eligible Allo vape products purchased through our Canadian store. Points cannot be combined with other promotions or applied to restricted items.

Q6: Do Allo Rewards points expire? +

Points remain valid as long as your account is active. Inactive accounts may have points expire, so we recommend logging in regularly to track your Allo vape purchases and points balance.

Q7: Can I earn points on discounted Allo vape products? +

Yes, you earn points on most Allo vape products, including discounted items, except where restricted by special promotions. Points earned are based on the final purchase price.

Q8: Is Allo Rewards available across Canada? +

Yes, Allo Rewards is available for adult customers across Canada. Participation requires compliance with federal and provincial vaping regulations.

Q2: How do I join the Allo Rewards program? +

Joining is simple. Sign up or log in to your account on our website, and you’ll start earning points immediately on eligible Allo vape purchases.

Q4: How do I redeem Allo Rewards points? +

Points can be redeemed for discounts on your next Allo vape order. Simply select the number of points you want to use during checkout to reduce your total cost.

Q6: Do Allo Rewards points expire? +

Points remain valid as long as your account is active. Inactive accounts may have points expire, so we recommend logging in regularly to track your Allo vape purchases and points balance.

Q8: Is Allo Rewards available across Canada? +

Yes, Allo Rewards is available for adult customers across Canada. Participation requires compliance with federal and provincial vaping regulations.